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제1조 본 약관의 적용

  1. 1. 당 호텔이 체결하는 숙박계약 및 여기에 관계되는 계약은 본 계약이 정하는 바에 의하는 것으로 하고 본 약관에 규정되지 않는 사항에 관하여는 법령 또는 관습에 의하는 것으로 합니다.
  2. 2. 당 호텔은 신용카드 예약에 관련된 것은 이 규정에 따르되 그 세부사항은 신용카드사와 호텔 가맹점간의 약관에 따릅니다.
  3. 3. 당 호텔은 전항의 규정에 구애됨이 없이 약관의 취지, 법령 또는 관습에 반하지 않는 범위 내에서 특약에 응할 수가 있습니다.

제2조 숙박거절의 경우

당 호텔은 다음과 같은 경우에 숙박을 거절할 수 있습니다.

  1. 1. 숙박신청이 이 계약에 의하지 않은 경우
  2. 2. 만실로 인해 객실의 여유가 없을 경우
  3. 3. 숙박을 하고자 하는 고객께서 숙박에 관한 법령 또는 공공질서나 미풍양속에 위배되는 행위를 할 염려가 있다고 인정될 경우
  4. 4. 숙박하고자 하는 고객이 전염병자라고 명백히 인정되는 경우
  5. 5. 숙박에 관하여 불필요한 보상을 요구할 경우
  6. 6. 애완용 동물, 위험약물, 폭발물 또는 무기 등을 소지하고 있다고 인정되는 경우
  7. 7. 천재지변, 시설의 고장, 기타 불가피한 이유로 숙박을 응할 수 없는 경우
  8. 8. 대한민국 법령 등이 규정하는 바에 따라 숙박할 수 없다고 인정되는 경우

제3조 성명 등의 명시

  1. 1. 숙박자의 성명, 성별, 국적 및 직업
  2. 2. 기타 당 호텔에서 필요하다고 인정되는 사항

제4조 숙박 등록 절차

투숙객은 숙박 당일 당 호텔 프런트 데스크에서 다음 사항을 당 호텔에 등록하여 주십시오.

  1. 1. 제3조 제1항의 사항
  2. 2. 외국인에 대해서는 여권번호 및 사증종류, 한국도착 날짜
  3. 3. 내국인에 대해서는 생년월일
  4. 4. 출발날짜
  5. 5. 호텔에서 필요하다고 인정되는 기타 정보

제5조 Check in Time Check out Time

  1. 1. Check in Time은 오후2시 입니다.
  2. 2. Check Out Time은 정오 12시 입니다
  3. 3. 오후 5시까지 Check Out Time 을 늦출 경우 60,000원이 추가로 청구됩니다.
  4. 4. 오후 5시 이후에 Check Out하는 경우에는 1일 객실 요금이 청구됩니다.

제6조 요금의 지불

  1. 1. 요금의 지불은 대한민국 통용화폐와 당 호텔에서 인정하는 여행자 수표, 쿠폰 또는 신용카드에 의해 숙박고객의 출발 시 또는 당 호텔에서 요구했을 시에 당 호텔 프런트에서 지불해야 합니다. 단, 개인 수표는 취급하지 않습니다.
  2. 2. 고객이 객실을 사용하기 시작한 다음 임의로 숙박을 하지 않은 경우에 있어서도 숙박 요금이 청구됩니다.
  3. 3. 스위트 룸을 제외한 모든 객실 요금은 객실 침대수 기준이며 투숙인원이 추가될 경우 추가 요금이 청구될 수 있습니다.
  4. 4. 침대를 추가할 경우 추가요금이 부가됩니다. (엑스트라베드 ₩ 55,000 (세금포함))

제7조 환불 및 취소규정

  1. 1. 고객이 확인되지 않거나 예약이 숙박 날짜 에 취소 하는 경우 1박 요금이 보장 된 예약에 대해 부과 됩니다.
  2. 2. 예약 취소 및 변경은 숙박예정일 1일 전 18시 까지는 위약금 없이 취소 및 변경이 가능합니다.
  3. 3. 예약하신 일자에 체크인이 되지 않으면 NO-SHOW 처리 되며 이에 따른 위약금으로 예약 첫날에 해당하는 1박 객실 요금이 청구됩니다.
  4. 4. 당일 취소는 1박 요금 100% 청구됩니다.

제8조 숙박책임

  1. 1. 당 호텔의 숙박에 관한 책임은 투숙객이 당 호텔 프런트 데스크에서 숙박등록을 하였을 시와 객실에 안내 되었을 시 중 먼저 행위가 이루어진 시점부터 책임을 지게 되며, 투숙객이 객실을 퇴실하였을 시 책임은 완료가 됩니다.
  2. 2. 숙박자가 당 호텔 안에 제시한 이용규칙을 준수하지 않으므로 예기된 사고에 관해서는 당 호텔은 기 책임을 지지 않습니다.
  3. 3. 당 호텔은 숙박예약 보증 후 투숙객에게 객실 제공을 못할 경우에는 동급 또는 더 나은 숙박 시설을 알선하고 최초 1일 숙박요금의 100%를 보상합니다.

제9조 객실 키 카드 인수 및 반납

  1. 1. 투숙객은 등록 시 프런트 데스크에서 객실키를 인수하여 퇴실 시에는 요금지불과 함께 프런트 캐셔에게 키 카드를 반납해야 합니다.
  2. 2. 투숙객은 투숙 중 객실키를 분실하였을 시 지체 없이 프런트 데스크에 분실 신고를 하여야 합니다.
  3. 3. 투숙객이 객실 키를 소지하고 체크아웃 할 경우 지체 없이 우편 또는 기타 방법으로 신속히 호텔로 반송하여야 합니다.

Privacy Policy

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Privacy Policy

Pacific Hotel(hereafter known as “Company” or “Pacific Hotel Hotel”) abides by privacy protection rules provided by ordinances regarding information communication service providers such as the Law regarding the Promotion of Information and Communication Network and Protection of Information, Privacy Protection Act, Protection of Communications Secrets Act and Telecommunications Business Act. Company has established a Privacy Policy in accordance to the relevant laws in order to protect rights and interests of our users. The Privacy Policy is applied to all services provided by the Company relating to Foreheat Hotel, and the contents of the Privacy Policy are as the following:

  1. 1. Items of Personal Information to be Collected and Methods of Collection
  2. 2. Collection and Use of Personal Information
  3. 3. Sharing and Provision of Personal Information
  4. 4. Consignment of Personal Information
  5. 5. Retention and Use period of Personal Information
  6. 6. Procedures and Methods of Destroying Personal Information
  7. 7. Rights of Users and Their Legal Guardians, and How to Exercise the Rights
  8. 8. Matters concerning the Installation/Operation of an Automatic Personal Information Collection Device and the Rejection Thereof
  9. 9. Technical/Administrative Measures to Protect Personal Information
  10. 10. Contact Information of Chief Privacy Officer and Administrators
  11. 11. Duty of Notification

1. Items of Personal Information to be Collected and Methods of Collection

  1. A. Items of Personal Information to be Collected
    1. First, the Company collects the minimum amount of personal information at the time when a user joins the Company’s membership system for the first time in order to provide services and consultations, and the minimum amount of personal information refers to:
      1. [Membership Registration]
        1. Required Items: ID, password, name, date of birth, sex, a cellular phone number for identification and information on legal guardian, if the member is under 14 years of age (name, DI and cellular phone number of the legal guardian is collected, and the information is stored till the child reaches the age of majority.)
        2. Optional Item: E-mail address for emergency contact (optional items are not required to join the membership).
      2. [Organizational Membership Registration]
        1. Required Items: Organization ID, organization name, corporate name (name of the organization), name of the representative, place of business, phone number, administrator ID, cellular phone number of the administrator and affiliation/title of the administrator.
        2. Optional Item: Fax number (optional items are not required to join the membership).
    2. Second, the following information can be generated automatically and collected during the use of a service, or during a business process.
      1. IP address, cookie, date and time of visit, service use record, faulty use record and device information
    3. Third, the following information can be collected among users of additional service(s) and/or customized service(s) through Pacific HotelID.
      1. If a user has agreed to provide additional personal information.
    4. Fourth, the following information can be collected among users of certain services such as adult content(s), paid services and game(s) in order to observe the relevant laws.
      1. Name, date of birth, sex, duplication of information (DI), connecting information (CI), cellular phone number (optional), I-pin number (if using an I-pin) and domestic/foreign user information
    5. Fifth, the following billing information can be collecting among users of paid service(s).
      1. Credit card payment: credit card company name, credit card number and etc.
      2. Cellular phone payment: cellular phone number, service provider name, payment approval number and etc.
      3. Wire transfer payment: bank name, account number and etc.
      4. Certificate payment: certificate number
  2. B. Methods of Collecting Personal Information

    The Company collects personal information through the following methods:

    1. Website, written format, fax, phone, consultation board, e-mail, event submission and delivery request
    2. Provided by a cooperating company
    3. Collection via generated information collection tool(s)

2. Collection and Use of Personal Information

  1. A. Fulfillment of a contractual duty to provide a service and payment(s) followed by a provision of a service

    Provision of content(s), provision of certain customized service(s), delivery of good(s) and/or bill(s), identification, purchase and payment and collection of payment

  2. B. Management of Memebers

    Provision of membership service, restriction on members those who have violated the Terms & Conditions of Foreheal Hotel, restriction on behaviors that cause normal operation of services, restriction on dishonest use of services, confirmation of intention to join, restriction on joining of a member or number of times of joining, confirmation of agreement of a legal guardian when collecting personal information of a child under the age of 14, identification of the legal guardian, preservation of record for dispute mediation, handling of customer inquiries such as adjustments of complaints, delivery of notifications and confirmation of intention to cancel a membership

  3. C. Use for Development of a New Service and Marketing/Advertisement

    Development of a new service and provision of a customized service, provision of a service and advertisement according to statistical characteristics, confirmation of effectiveness of a service, provision of even information and participation opportunities, provision of advertising information, learning of frequency of access and statistics on service use of members

3. Sharing and Provision of Personal Information

The Company shall use the personal information of its members within the range specified under “2. Collection and Use of Personal Information,” and shall not extend the range or disclose the personal information of its members to a third party without a prior consent of users. However, the following cases are exceptions:

  1. A. Prior consent of users has been obtained.
  2. B. The Company was asked to disclose the personal information of its users according to the law, or a formal request was made by an investigative authority for investigative purposes according to the means and procedures of the law.

4. Consignment of Personal Information

The Company consigns personal information processing as the following in order to improve its services, and has established a set of regulations on consignment of personal information according to the law in order to protect the personal information.

The consignment organization and the range of consignment are as the following:

Companies handling personal information entrusted institutions and foster job description
Consignee Range of Consignment Retention and Use period of Personal Information
Sanha IT Management of the website and the system Till a member cancels his/her membership, or till the consignment agreement is terminated

5. Retention and Use period of Personal Information

The Company will immediately destroy the personal information collected once the personal information retention period expires or else the purpose of processing thereof has been achieved. However, the following information will be retained for the following reasons for a specified period of time:

  1. A. Reasons to Retain Information due to the Internal Policy of the Company
    1. Records of dishonest use (records of abnormal service use such as dishonest membership submission and disciplinary records)
      1. Retained Items: cellular phone number identified at the time of membership submission, and DI of legal guardian if the member is under the age of 14
      2. Retention Reason: Prevention of dishonest membership submission and/or use
      3. Retention Period: 1 year
      4. ※ ‘Records of dishonest use’ refers to the records of restrictions made by the Company due to dishonest membership submission, posting of contents that violate the operation principles and etc.
  2. B. Reasons to Retain Information according to the Law

    If it is necessary to retain personal information collected in accordance with the law such as the Commercial Law and the Consumer Protection in the Electronic Commerce Transactions Act, the Company will retain the personal information collected during certain periods specified by the each law. In such cases, the Company shall use the retained personal information for the purpose of the retention only, and the retention periods are as the following:

    1. Records on Withdrawal from a Contract or a Subscription
      1. Retention Reason: Consumer Protection in the Electronic Commerce Transactions Act
      2. Retention Period: 5 years
    2. Records on Payment and Provision of Goods
      1. Retention Reason: Consumer Protection in the Electronic Commerce Transactions Act
      2. Retention Period: 5 years
    3. Records on Electronic Financial Transaction
      1. Retention Reason: Electronic Financial Transaction Act
      2. Retention Period: 5 years
    4. Records on Consumer Complaint and Dispute Mediation
      1. Retention Reason: Consumer Protection in the Electronic Commerce Transactions Act
      2. Retention Period: 3 years
    5. Records on Access to Website
      1. Retention Reason: Protection of Communications Secrets Act
      2. Retention Period: 3 months

6. Procedures and Methods of Destroying Personal Information

The Company will immediately destroy personal information when the purpose of collection and use of personal information is achieved.

  1. A. Procedures of Destroying
    1. The information entered by the user for the purpose of membership submission and etc. will be moved to a separate DB (a separate filing cabinet for paper) after the purposes are achieved, and destroyed after it is stored for a certain period of time according to information protection clauses pursuant to internal policies and other related laws (see the retention and use period).
    2. The personal information moved to a separate DB will not be used for any purpose other than retention unless necessitated by law.
  2. B. Methods of Destroying
    1. Personal information printed on paper must be shredded in a paper shredder or incinerated.
    2. Personal information stored in the form of electronic files must be deleted using a technical method ensuring that the records cannot be reproduced.

7. Rights of Users and Their Legal Guardians, and How to Exercise the Rights

  1. Users and their legal guardians may view or modify their own registered personal information or the personal information of children under 14 years of age at any time. If a user or a legal guardian does not agree to the processing of personal information by the Company, he/she can demand to withdraw his/her consent, or request to cancel the membership. However, in such cases, a user might not be able to use the entire or partial service(s).
  2. Users and their legal guardians can click on ‘Modify Personal Information’ (or ‘Modify Member Information’) to view and/or modify their own registered personal information or the personal information of children under 14 years of age after going through the identification procedure. Users and their legal guardians can click on “Cancel Membership” to cancel their memberships (to withdraw consent) after going through the identification procedure.
  3. Or, contact the Chief Privacy Officer via mail, phone or e-mail, and the Company will process the request without delay.
  4. If errors in personal information are requested to be corrected, the Company will not use or provide the personal information until the requested correction has been completed. Also, if the wrong personal information has already been provided to a third party, the Company will immediately notify the results of any corrections to a third party so that the corrections can be made properly.
  5. The Company will process the personal information cancelled or deleted at the request of users or their legal guardians as stipulated in "5. Retention and Use Period of Personal Information," and make sure that it cannot be viewed or used for any other purposes beyond the permitted scope defined.

8. Matters concerning the Installation/Operation of an Automatic Personal Information Collection Device and the Rejection Thereof

  1. A. What is a Cookie?
    1. The Company uses ‘cookies’ that frequently save and retrieve user’s information in order to provide personalized and customized services.
    2. A cookie is a very small text file that the server, used to operate the Company’s website, sends to a user’s browser. It is saved in the hard disk of the user’s computer. After it is saved, the website server reads the cookie saved on the user’s hard disk when the user visit the website in order to maintain the configurations of the user and provide customized services.
    3. A cookie does not automatically collect information that can identify users, and users can refuse to save cookies or delete the saved cookies at all times.
  2. B. Purpose of the Company in Use of Cookies

    The Company uses cookies in order to provide its users with customized and personalized services including advertisements by learning forms of access and use of services of Pacific Hoteland websites, popular search keywords, secured connection, news edit, scale of users and etc.

  3. C. Installation/Operation and Refusal of Cookies
    1. Users reserve the right to choose whether to install cookies. Thus, users can allow cookies, check a cookie each time it is saved, or refuse to save cookies all together by selecting an option on the web browser.
    2. However, if a user refuse to save cookies, he/she might experience difficulties in use of certain services provided by Foreheal Hotel.
    3. Users can allow cookies (on Internet Explorer) as the following:
      1. ① Click the [Tools] button and select [Internet Option].
      2. ② Click the [Privacy Tab].
      3. ③ Adjust your settings.

9. Technical/Administrative Measures to Protect Personal Information

To prevent personal information from being lost, stolen, leaked, altered or damaged and ensure safety when handling the personal information of information principals, the Company takes the following technical/administrative measures:

  1. A. Encryption of Password

    Password of each member of Pacific Hotelare encrypted before they are saved and managed. Only the member knows his/her password, and viewing/modification of personal information is available only to the person who knows the password.

  2. B. Security Precautions against Hacking and etc.

    The Company is providing its utmost effort to prevent leakage of and/or damage on personal information of its members by hacking, computer viruses and etc. The Company frequently makes back-ups on data in order to prevent damages on personal information. The Company prevents leakage of and damage on personal information by using the latest vaccine programs. The Company uses encryption communications and etc. to safely transmit personal information on the network. Moreover, the Company is operating an intrusion prevention system to restrict unauthorized external intrusion, and providing efforts to adapt all possible technological measures to obtain systematical security.

  3. C. Minimum Number of Employees with Access to Personal Information and Their Training

    The Company strictly limits employees handing personal information to those who manage personal information. A separate password is issued to such employees, and the password is renewed regularly. The Company also emphasizes the importance of compliance with the Privacy Policy of Pacific Hotel by providing regular education for employees with access to personal information.

  4. D. Operation of an Exclusive Organization for Protection of Personal Information

    Moreover, an exclusive internal organization for protection of personal information is operated to monitor compliance with the Privacy Policy of Foreheal Hotel, and if related problems are detected, the Company provides efforts to immediately take corrective measures. However, the Company will not be responsible for any damages occurred due to user’s negligence.

10. Contact Information of Chief Privacy Officer and Administrators

You may report all complaints related to personal information protection in using the Company’s service to the Chief Privacy Officer or department in charge. The Company will provide prompt and sufficient answers to your reports.

Contact Information of Chief Privacy Officer and Administrators
Chief Privacy Officer / Privacy Management Admistrator
Name -
Affiliation -
Phone Number -
Title -
Mail -

11. Duty of Notification

When there is an addition, a deletion or a correction of the content of the current Privacy Policy, the Company will inform users through the ‘Notification’ on the website seven (7) days before the implementation of such changes.

  1. Date of Notification:June 1st, 2017
  2. Date of Implementation: June 1st, 2017

Prohibition of Unauthorized Collection of E-mail Addresses

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Video Operation Policy

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Article 1 The Ground and Purpose of Installation of Image Information Processing Equipment

Pacific Hotel shall install and operate image information processing equipment for the following purposes in accordance with Paragraph 1 of Article 25 of Personal Information Protection Act.

  1. - Safety of facilities and fire prevention
  2. - Crime prevention for customers’ safety

※ In case the business facility has a parking space that can hold more than 30 vehicles, installation and operation are allowed on the basis of Paragraph 1 of Article 6 of 「Enforcement Regulations on Parking Lot Act」.

Article 2 Installation Capacity, Position and Filming Scope

Installation algebra, install the shooting range Location and information
Number of Equipment Installed Installation Position and Filming Scope
1,651 대 Building lobby, parking lot entrance, office area and etc.

Article 3 Manager and Access Controller

To protect image information of customers and handle related complaints, the Company has the Image Information Protection Manager and Access Controller as the following:

Manager and Access Controller
  Affiliation Name Title Contact Information
         
         

Article 4 Consignment of Image Information Processing Equipment

Pacific Hotel consigns visual information processing equipment as the following in order to improve implement its services, and has established a set of regulations on consignment agreement of visual information processing equipment according to the law in order to protect the personal information.

Consignment of Image Information Processing Equipment
Consignee Range of Consignment
S-way Korea Operation of CCTV

Article 5 Filming Hours, Storage Period, Storage Place and Processing Method

Filming Hours, Storage Period, Storage Place and Processing Method
Filming Hours Storage Period Storage Place
24 hours 30 days CCTV management office in each chain

Processing Method: Matters regarding the requirements such as use of personal image information outside the purposes, provision to a third party, destruction and viewing are recorded, and after the retention period, all data are permanently deleted using a technical method ensuring that the records cannot be reproduced (data printed on paper must be shredded in a paper shredder or incinerate).

Article 6 Matters on Viewing of Image Information and Place Thereof

  1. - How to view: Contact and visit the Image Information Access Controller of the Hotel.
  2. - Place: department offices with access to CCTV records (Safety Department and etc.)

Article 7 Measures for Viewing Requests of Subjects of Image Information

If a guest wants to view or delete his/her personal image information, he/she can make a request to the Image Information Processing Equipment Operation Manager at all times. However, the information is limited to the images containing the guest and/or to those needed for the protection of his/her health or property. If requested to view or delete the personal image information, Pacific Hotel will take a necessary measure immediately.

Article 8 Safety of Image Information

The image information processed by Pacific Hotel is encrypted for safety. In addition, Pacific Hotel differentiates the access control to the image information for the purpose of management of the personal image information. To prevent counterfeit and forgery of personal image information, date of creation, purpose of viewing, name of the viewer, date viewed and etc. are properly recorded and managed. In addition, the image information is kept safe in a locked cabinet.

Article 9 Change in the Privacy Policy

The Image Information Processing Equipment Installation and Operation Policy was enacted on September 19th, 2014. When there is an addition, a deletion or a correction of the content of the current Policy in accordance to laws, policies or changes in security technology, it should be informed through the Pacific Hotel website seven (7) days before the implementation of such changes.

Date of Initial Notification: July 1st, 2017

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